HELP & SUPPORT
Are DigiCert SSL certificates automatically trusted by browsers?
Yes! DigiCert ssl certificates are automatically trusted in all of today's common browsers...
Do I need a unique IP address for my secure site?
Yes. The SSL protocol is designed to use IP-based mapping. SSL does not support host headers....
Do I need to create a new CSR to renew my ssl certificate?
Many servers including Apache servers allow you to install a new certificate to an old request....
How can I install my Wildcard certificate to more than one server?
Once you have the certificate installed to your first server, it should be possible to export the...
How do I download my SSL Certificate files?
Once your certificate is issued you can download your certificate files from inside your DigiCert...
How do I open the CSR to place it in the DigiCert order form?
A CSR is simply a text file that contains an encrypted block of text. You can open the CSR with...
How do I order a certificate?
All of our products can be ordered easily from our home page. Our SSL Certificate...
How do I renew my certificate?
All of our products can be ordered from inside your digicert account. Instructions for renewing a...
How does a Wildcard Certificate Work?
Our DigiCert SSL Wildcard Certificate provides SSL protection for unlimited first-level...
I lost my private key. Can I get my certificate reissued for a new one?
We offer free reissues for the lifetime of every certificate we issue. If you would like to have...
My certificate works, but my visitors get a Security Alert that says 'The security certificate was issued by a company you have not chosen to trust...' What is the problem?
There is something wrong with the installation of your certificate. When correctly installed it...
What is a 'Scalable SSL Certificate'?
Scalable certificates offer a range of encryption bit length. DigiCert Digital Certificates are,...
What is a 'Site Seal'?
A DigiCert Site Seal is offered FREE ($79 Value) when you purchase a DigiCert SSL certificate,...
What is a CSR and how do I create one?
CSR stands for Certificate Signing Request. A CSR is simply an encrypted block of text that is...
What should I do to expedite the validation of my order?
If we are unable to validate your organization, the issuance of your certificate can be delayed....
What should I do with my private key?
A private key is generated on your server when you generate your CSR. On Windows servers the...
Where are the instructions for installing my certificate?
For instructions on how to install a certificate on your server, please see our Certificate...
Why do I need to install a different certificate if this is a renewal?
It is not possible for us to extend the life of a certificate that is residing on your server...
Why is Authentication and Validation so Important?
SSL Certificatesare not only used for encryption, but they also show that a Certificate Authority...
Will DigiCert Digital SSL Certificates work with my server(s)?
DigiCert Certificates are standard x509 certificates and they are fully compatible with all...
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