Hard Bounce

An email address that is rejected for a permanent reason that cannot be corrected, such as: "the address does not exist". When an email address produces a hard bounce it should generally be taken off your mailing list.


The illegal and heavily frowned upon process of obtaining lists of email addresses to send bulk emails or spam. Harvesting can include purchasing lists and/or spam ‘bots’ scanning web pages for email addresses.


The header in an email is the part of the email that is not transparent to the recipient unless they have their "View Headers" option turned on. This tells the recipient what servers the email is coming from and what programs are being used to generate this email. Headers contain detailed information on the email itself and the route it's taken across the Internet. Recipients can normally see the "to" (identity of recipient), "from" (identity of sender) and "subject" headers in their inbox.

Helm Control Panel -

Helm Control Panel - To take a thing as complex as hosting management and convert it into a tool users can easily use to effectively manage their web hosting needs takes great skill. The folks at Web Host Automation have done this with their Helm control panel. Helm is a web-based management console that allows you to manage every aspect of your website from billing to databases, FTP to statistics, Helm does almost everything you need to manage and maintain your web hosting account. We are currently using the Helm 3 control panel and have plans to add Helm 4 services in the future.

A hotlink occurs when content from your site is embedded on another site, using your bandwidth to serve the files. cPanel allows you to prevent hotlinks to your site.

If you have a question, we're here to help. Phone support is available free of charge during normal business hours (9 AM to 7 PM Monday through Friday, excluding U.S. Holidays) and if we don't answer, don't worry. Leave a message and we'll call you back as soon as we can.

Infuseweb uses the Internet Information Server (IIS) 6 on its Windows 2003 servers. IIS 6 is one of the most popular web servers today.

Home Directory:

Your cPanel account’s highest-level directory, which contains all of the files and directories used by domains managed through your account. Files placed in your home directory are not accessible online unless they reside in the public_html directory or a subdirectory of public_html.


Also known as an “inline link.” A hotlink is a direct link that embeds a file (such as an image or video) from your site into another website. When another site embeds your files, it is using your bandwidth to serve those files.

HTML (Hypertext Markup Language):

The language in which most pages on the World Wide Web are written.

HTML Email

An email that is formatted using Hypertext Markup Language (HTML) instead of plain text. HTML makes it possible to include unique fonts, images and background colors. HTML typically makes an email more dynamic and when well executed can generate higher response rates than traditional plain text.

HTTP (Hyptertext Transfer Protocol):

The method (protocol) for transferring data over the Internet.